name and describe the elements of the gaps model as it relates to services marketing. which of the gaps is the most difficult for the provider to close and why?

Answers

Answer 1

Services marketing is a type of advertising that companies who offer their clients a service use to raise their brand recognition and sales.

Why is service marketing important?

Professionals can analyze customer satisfaction and pinpoint areas for improvement using the gap model of service quality. Customer service is a part of most businesses, regardless of whether they are sales- or service-focused.

The framework looks at the following five gaps:

There is a disconnect between what management believes and what customers anticipate.Disparity between management perception and service quality requirements.There is a discrepancy between the service quality requirements and service delivery.Service delivery and external communication gapsthe discrepancy between expected and actual service.

The performance gap, which reflects the discrepancy between service quality specifications and service delivery, is the third gap in the model.

The third gap is the most challenging to close since it calls for coordination of all company-wide human resources issues, including hiring, teamwork, training, rewards, and empowerment.

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Related Questions

a customer of a bank is skiing at her favorite ski resort. as she is riding the ski lift, her cell phone dings with a text reminding her to pay her credit card in the next few days before the deadline. she really enjoys how her bank sends her reminders and timely messages, and this builds her loyalty to the bank. this example illustrates which unique attribute associated specifically with digital marketing?

Answers

Answer:

mobile and portable

Explanation:

This illustrates mobile and portable unique attributes associated specifically with digital marketing.

What is illustration?

A decoration, interpretation, or visual explanation of a text, concept, or process is called an illustration. Illustrations are made to be integrated into print and digitally published media, including posters, flyers, magazines, books, instructional aids, animations, video games, and films

When promoting goods and services, digital marketing makes use of the Internet and other online-based technology such as desktop computers, mobile phones, and other digital media and platforms.

Therefore, Product attributes are traits or qualities that characterize a good. These qualities can be tangible,

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Pb ratios are higher than __________________ when companies carry debt.
a. price-to-nno ratios
b. residual operating income
c. price to sales ratios
d. price-to-noa ratios

Answers

PB ratio is better than the price to NOA ratio when the business enterprise consists of debt.

Agencies use the charge-to-ebook ratio (P/B ratio) to compare a company's marketplace capitalization to its book value. it is calculated by way of dividing the organization's stock rate in line with the percentage with the aid of its e-book value consistent with share (BVPS).

The charge-to-book ratio, or P/B ratio, is a monetary ratio used to compare a company's modern-day marketplace value to its ebook price. The calculation can be performed in two methods, but the end result needs to be equal.

P/B ratio is used to examine an inventory's marketplace price with its e-book cost. it's far calculated by using dividing the contemporary final fee of the inventory by using the modern-day sector's e-book value. P/B is equal to the proportion of price divided by book value according to share.

An excessive fee-to-book price approach to the inventory is overrated. as example: a corporation's PB ratio is five. this indicates buyers are paying 5 times for a corporation's property.

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List the four parts of the business cycle.

Answers

Expansion, peak, contraction and trough is the answer

Which banker would a software company most likely visit for help to raise large amounts of capital to acquire, or buy out another company

Answers

It should be noted that the banker that would be visited to raise large amounts of capital is an investment banker.

Who is an investment banker?

It can be noted that an investment banker simply means a person that is involved in helping to raise capital for large corporations.

In this case, the banker that a software company most likely visit for help to raise large amounts of capital to acquire, or buy out another company is an investment banker.

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Answer:

B. an investment banker

Explanation:

Haswell Enterprises' bonds have a 23-year maturity, a 11.5%
coupon, and a par value of $1,000. The going interest rate (rd) is
6.9%. Assuming semiannual compounding, what is the bond's price?
Round to

Answers

The bond's price is $747.60, given its 23-year maturity, 6.7% coupon rate, a par value of $1,000, and a going interest rate of 15.5% compounded semiannually.

1. Calculate the number of periods by multiplying the number of years to maturity by 2 since the bond pays semiannual coupons: 23 years * 2 = 46 periods.

2. Divide the coupon rate by 2 to get the semiannual coupon rate:

6.7% / 2 = 3.35%.

3. Calculate the discount rate per period by dividing the going interest rate by 2:

15.5% / 2 = 7.75%.

4. Determine the present value of the future cash flows using the formula for the present value of an ordinary annuity: PV = (C / r) * [1 - (1 + r)⁻ⁿ],

where PV is the present value, C is the coupon payment, r is the discount rate per period, and n is the number of periods.

5. Substitute the values into the formula:

PV = (3.35% * $1,000) / (7.75%) * [1 - (1 + 7.75%)⁻⁴⁶].

6. Calculate the bond's price using a financial calculator or spreadsheet:

$1,000 * PV = $1,000 * (3.35% / 7.75%) * [1 - (1 + 7.75%)⁻⁴⁶].

Bond's price: $747.60 (rounded to two decimal places).

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Donald Trump wanted to pull us out of the WTO because he thought China was cheating. Would you stay in or leave?

Answers

Answer: I hate Trump and would make him eat tortilla chip vertically :/

Explanation:

According to the law of demand, what will happen as the price of a good or service decreases?
A. The demand for that good or service will decrease.
B. The demand for that good or service will increase.
C. The quantity demanded for that good or service will decrease.
D. The quantity demanded for that good or service will increase.

Answers

B. The demand for that good or service will increase.

Varvara is writing a report that compares shipping methods for cattle. Which of the following would be the least helpful point of comparison for such a report? speed of method O origin of method O expense of method availability of method O capacity of method

Answers

The least helpful point of comparison for Varvara's report on shipping methods for cattle would be the origin of the method.

This is because the speed, expense, availability, and capacity of the shipping methods are more directly relevant to the efficiency and effectiveness of transporting cattle, while the origin of the method does not have a significant impact on these factors.

The origin of the method refers to where the method was developed or first used, which may not be as relevant as other factors when comparing shipping methods for cattle. The other factors such as speed, expense, availability, and capacity are more directly related to the transportation of cattle and would be more useful in making a comparison between different shipping methods.

Therefore, The origin of the method would be the least helpful point of comparison for a report comparing shipping methods for cattle.

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A global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols.

Answers

Answer:

The correct answer is "Internet".

Explanation:

A global structure of data networks, the collection of several types of networks throughout which the clients at any device will, whether they have the authorization, obtain some technical information from other devices, recognized as an internet. Which utilizes a fraction of that same cumulative capacity of the already additional infrastructure network systems.

From a liquidity standpoint, it is more desirable for a company to have _____.
(a) current assets equal current liabilities
(b) current liabilities exceed current assets
(c) current assets exceed current liabilities
(d) current liabilities exceed long-term liabilities.

Answers

From a liquidity standpoint, it is more desirable for a company to have (c) current assets exceed current liabilities.

This means the company has enough short-term assets to cover its short-term obligations and can easily meet its financial obligations as they come due. This also provides a cushion for unexpected expenses or a decrease in revenue. If current liabilities exceed current assets, it could indicate that the company may have difficulty meeting its financial obligations in the short-term, which could negatively impact its financial stability and ability to operate. Current liabilities exceeding long-term liabilities does not necessarily indicate liquidity as long-term liabilities are not due in the short-term. From a liquidity standpoint, it is more desirable for a company to have Having current assets (such as cash, accounts receivable, and inventory) that exceed current liabilities (such as accounts payable and short-term debt) indicates that a company has sufficient resources to meet its short-term obligations. This provides a favorable liquidity position, as the company has the ability to pay off its immediate debts and fund its ongoing operations. When current liabilities exceed current assets, it suggests that the company may face difficulty in meeting its short-term obligations and may be at risk of liquidity problems. It is generally more desirable for a company to have a higher amount of current assets compared to current liabilities, as it signifies a healthier liquidity position and greater financial flexibility.

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MyGym is exploring the idea of offering music programs in adult fitness centers. In the context of international​ marketing, this type of product approach is consistent with the concept of​ __________.A. product adaptationB. straight product extensionC. product inventionD. new product developmentE. product modification

Answers

MyGym is exploring the idea of offering music programs in adult fitness centers. In the context of international​ marketing, this type of product approach is consistent with the concept of​: product invention. The correct option is C

In the context of international marketing, offering music programs in adult fitness centers would be consistent with the concept of product invention. Product invention refers to the creation of entirely new products or services that cater to specific market needs or opportunities.

In this case, MyGym is exploring the idea of introducing music programs in adult fitness centers, which suggests a novel and innovative approach. It involves developing and offering a unique product that combines fitness and music, potentially targeting a specific segment of the market that seeks a differentiated fitness experience. The correct option is C

Options A, B, and E are not suitable in this context. Product adaptation (option A) involves modifying an existing product to suit local market preferences. Straight product extension (option B) refers to introducing a product to foreign markets without making any modifications. Product modification (option E) involves making changes to an existing product to enhance its performance or features.

Option D, new product development, is not the most appropriate choice because it typically refers to the process of creating and introducing new products in a general sense, rather than specifically in the context of international marketing.

Therefore, product invention, aligns with the concept of introducing music programs in adult fitness centers as a new and innovative offering. The correct option is C

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What are some factors that would influence supply? Explain

Answers

Answer:

6 Factors Affecting the Supply of a Commodity (Individual Supply) |

Price of the given Commodity: ADVERTISEMENTS: ...

Prices of Other Goods: ...

Prices of Factors of Production (inputs): ...

State of Technology: ...

Government Policy (Taxation Policy): ...

Goals / Objectives of the firm:

Explanation:

Please mark as brain list

HI I really want a bichon poodle dog but first I need to convince my parents. So far I've been working on earning 1000 dollars to pay for it and I wrote a 50 page essay but I'm not sure that will cut it what is the best tactic to get my dog??? what is the best business tactic to get this item.

Answers

Answer:

A lemonade stand maybe

Why are economic systems needed? Respond to the question below with a minimum of 5 sentences.

Answers

Answer:

Explanation:Since economic resources are scarce, they must be used efficiently. We want to produce as much goods and services as we can, and in the process, produce the goods and services needed the most.  There are five functions an economic system performs in producing goods and services for consumption.

What must people taking out a mortgage agree to? Check all that apply. A loan amount plans for repairs an interest rate renovation ideas payment terms.

Answers

The things which people who are taking out a mortgage must agree to are:

A loan amount, Interest ratePayment terms

According to the given question, we are asked to state the things which people who are taking out a mortgage must agree to and why they are essential for obtaining this loan.

As a result of this, we can see that when a person is taking out a mortgage loan, then he is expected to agee on the loan amount, the interest rate and the payment terms.

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Answer:

A loan amount,

Interest rate

Payment terms

Explanation:

Income statement: 2024 sales revenue $ 2,500,000 cost of goods sold 1,300,000 net income 200,000 balance sheets: 2024 2023 accounts receivable $ 300,000 $ 200,000 total assets 2,000,000 1,800,000 total shareholders' equity 900,000 700,000 the return on shareholders' equity for 2024 is:

Answers

From the given income statement given, the return on shareholders' equity for 2024 is 22.22%.

What is the shareholders' equity for 2024

To calculate the return on shareholders' equity for 2024, we need to use the following formula:

Return on Shareholders' Equity = Net Income / Shareholders' Equity

From the income statement, we know that the net income for 2024 is $200,000. From the balance sheets, we know that the shareholders' equity for 2024 is $900,000.

Therefore, the return on shareholders' equity for 2024 is:

$200,000 / $900,000 = 0.2222

We can express this in percentage

= 0.2222 * 100

= 22.22%

The shareholders' equity is 22.22%

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According to the video, what are the goals of window displays? check all that apply.

to catch the eye

to learn about the customers

to make merchandise look irresistible

o to make salespeople feel glamorous

Answers

Answer:

a and c

Explanation:

Answer:

its a and c

Explanation:

i got it right

PLEASE HELP ME I WILL GIVE BRAINLIEST!!!!!!!!!
Explain three ways a business can obtain reliable research on the needs, wants, and buying motivations of its target market.

Answers

To make smart decisions for themself and the company

By promoting/ selling the products

By making more money and sales

please mark brianliest, rate, thanks, commnet.

yours,

fellow brainiac

Three ways a business can obtain reliable research on the needs, wants, and buying motivations of its target market.

By keeping a look at trends and preferencesBy keeping surveys about customer tasteBy finding loopholes in the market process.

What is research?

Research refers to deep investigations of the data and information available to provide credentials with facts and figures to provide results that will utilize for the new research.

Reliable research will be done through credential sources or direct interaction with the customers to know their tastes which helps in meeting tehir needs and wants and making improvements in the product.

This information can be obtained from analyzing the trends and preferences in the market which helps bsuines to know what is popular among people and make assumptions based on it.

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What is Sheil , ????​

Answers

Answer:

1. a pasture or grazing ground. 2. a shepherd's or herdsman's hut or rough shelter on or near a grazing ground. Also: shealing, shiel.

Explanation:

Suppose that a firm in a competitive market is currently maximizing profit at an output of 50 units. If the current price is $9, the marginal cost of the 50th unit is $9,and the average total cost of producing 50 units is $4, what is the firm's profit

Answers

Answer:

437

Explanation:

50 x 9 = 450-13=437

Tracking a website you visit and compiling information could be an example of _____.

Answers

Answer:

ISP

Explanation:

Internet Service Providers (ISPs) can see everything you do online. They can track things like which websites you visit, how long you spend on them, the content you watch, the device you're using, and your geographic location.

fill in the blank The interest section of your sales message should use ______ to develop selling points you identified in your prewriting phase.

Answers

The interest section of your sales message should use creative language and persuasive techniques to develop the selling points you identified in your prewriting phase.

This is the part of your message where you grab the attention of your potential customer and convince them that your product or service is the solution to their needs or desires. It's important to make sure your message is compelling, engaging, and clearly communicates the benefits of your product or service.
One effective technique for developing selling points is to use storytelling. By telling a story that showcases the value of your product or service, you can make a deeper connection with your audience and help them understand how your offering can make their lives better. Another effective technique is to use social proof, such as customer testimonials or statistics, to demonstrate the benefits of your product or service.
Ultimately, the interest section of your sales message should be crafted with the goal of convincing your audience to take action. By using creative language, persuasive techniques, and focusing on the selling points you identified in your prewriting phase, you can create a message that resonates with your potential customers and motivates them to engage with your brand.

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Match the level of unemployment with the condition of the overall economy. Unemployment equals the natural rate. Cyclical unemployment equals zero. Unemployment is below the natural rate. Unemployment is above the natural rate. Actual GDP is below potential GDP. Actual GDP is equal to potential GDP. Actual GDP is above potential GDP.

Answers

Answer:

Note: The organized question is attached as picture

1. Actual GDP is below potential GDP

Level of unemployment: Unemployment is above the natural rate

2. Actual GDP is equal to potential GDP

Level of unemployment: Unemployment equals the natural rate

3. Actual GDP is above potential GDP

Level of unemployment: Unemployment is below the natural rate

Match the level of unemployment with the condition of the overall economy. Unemployment equals the natural

With specific reference to the case study, describe some of the soft skills needed at university and in the workplace

Answers

Answer:

Soft skills are personal qualities and attributes that are not related to specific knowledge or technical skills, but rather to the way a person interacts with others and approaches tasks and challenges. Some examples of common soft skills that may be important at university and in the workplace include:

Communication skills: The ability to express oneself clearly and effectively, both in written and oral form, is important at university and in the workplace. This includes being able to listen actively and understand others' perspectives, as well as being able to articulate one's own ideas and opinions.

Collaboration skills: The ability to work well with others is important in both educational and professional settings. This includes being able to contribute effectively to group projects and discussions, as well as being able to resolve conflicts and negotiate solutions with others.

Problem-solving skills: The ability to think critically and creatively, and to come up with effective solutions to problems, is important in both academic and professional contexts. This includes being able to identify and analyze problems, generate and evaluate potential solutions, and implement and follow through on the chosen solution.

Time management skills: The ability to manage one's time effectively is important in both academic and professional settings. This includes being able to prioritize tasks, set and meet deadlines, and manage workload effectively.

Interpersonal skills: The ability to build and maintain positive relationships with others is important in both educational and professional contexts. This includes being able to work well with a diverse range of people, being able to empathize with others, and being able to handle difficult situations and conflicts in a professional manner.

The visual enhancement of any drawing through color, value, and texture

Answers

Answer:

That would be the composition of a work.

Source:

"The arrangement of elements within a work of art."

https://www.tate.org.uk/art/art-terms/c/composition

Based on the data in question 3: If terms are trade are agreeable for both nations, then one laptop should be traded for anywhere between 0.5 and 0.75 laptops anywhere between 1.33 and 2 laptops anywhere between 0.5 and 0.75 desktops anywhere between 1.33 and 2 desktops

Answers

For trade to be agreeable for both nations, the acceptable trade terms would be anywhere between 0.5 and 0.75 laptops for one laptop, anywhere between 1.33 and 2 laptops for one desktop, anywhere between 1.33 and 2 desktops for one laptop, and anywhere between 0.5 and 0.75 desktops for one desktop.

Based on the data provided, nation A can produce 6 desktops or 8 laptops with 1 unit of input, while Nation B can produce 2 desktops or 4 laptops with the same amount of input. To determine acceptable trade terms for both nations, we need to consider the opportunity costs of producing each product in terms of the alternative product forgone.

In nation A, the opportunity cost of producing one desktop is 8/6 = 1.33 laptops (8 laptops divided by 6 desktops), and the opportunity cost of producing one laptop is 6/8 = 0.75 desktops (6 desktops divided by 8 laptops).

In nation B, the opportunity cost of producing one desktop is 4/2 = 2 laptops (4 laptops divided by 2 desktops), and the opportunity cost of producing one laptop is 2/4 = 0.5 desktops (2 desktops divided by 4 laptops). Given these opportunity costs, for trade to be agreeable for both nations, the terms should fall within the range of acceptable opportunity costs.

For nation A to trade one laptop, it would require receiving anywhere between 0.5 and 0.75 laptops to make it worthwhile, as the opportunity cost of producing one laptop is between 0.5 and 0.75 desktops. For nation B to trade one laptop, it would require receiving anywhere between 1.33 and 2 laptops to make it worthwhile, as the opportunity cost of producing one laptop is between 1.33 and 2 desktops.

Similarly, for nation A to trade one desktop, it would require receiving anywhere between 1.33 and 2 desktops to make it worthwhile, as the opportunity cost of producing one desktop is between 1.33 and 2 laptops. For nation B to trade one desktop, it would require receiving anywhere between 0.5 and 0.75 desktops to make it worthwhile, as the opportunity cost of producing one desktop is between 0.5 and 0.75 laptops.

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Complete question:

Following table shows number of desktop or laptop can be produced in nation A and B with 1 unit of input. Nation Desktop Laptop A 6 8 B 2 4. Based on the data if terms are trade are agreeable for both nations, then one laptop should be traded for anywhere between 0.5 and 0.75 laptops anywhere between 1.33 and 2 laptops anywhere between 0.5 and 0.75 desktops anywhere between 1.33 and 2 desktops

clover finance wants to increase the usefulness and accessibility of

Answers

Based on marketing and finance information, it has been revealed that Clover finance wants to increase the usefulness and accessibility of Decentralized Finance, known as DeFi.

Clover Finance is one of the major firms in the crypto currency world. They offer services that involve a blockchain system, which is carefully formulated to create more decentralized finance operations between the Polkadot and Ethereum networks.

The purpose of decentralized finance (DeFi) is to eliminate middlemen like brokers, exchangers, or banks in the l blockchains contract.

Hence, in this case, it is concluded that the correct answer is "Decentralized Finance (DeFi).

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why would a company invest in a time-study analysis

Answers

Answer:

too know what their prophet margin

is

Explanation:

they'll run a study too see what their loss and gains are in productivity. so in the end they will know what the profit is.


• To whom does the FCPA apply?

Answers

The FCPA applies to the following persons or organizations in the United States and around the world.

1. Domestic concerns- The FCPA applies to every U.S. citizen and permanent resident. It also applies to any company that has its headquarters in the United States or conducts some of its business there.

2. Companies listed on US securities exchanges-  The FCPA applies to any foreign company that is publicly traded on US exchanges or that files periodic reports with the Securities and Exchange Commission (SEC).

3. International concerns- any corporation or person who acts as an agent, employee, officer, director, or shareholder of a domestic concern may be held liable for Foreign Corrupt Practices Act (FCPA) violations that occur outside of the United States. The Foreign Corrupt Practices Act is a law that regulates bribery of foreign officials by US companies and citizens. Its main purpose is to prevent corruption in international business transactions.

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what is the passage of title to goods?

Answers


The passage of title to goods refers to the transfer of ownership of goods from one party to another.

Title refers to the legal ownership of the goods, and the passage of title is important because it determines who has the right to possess, use, and dispose of the goods.

The specific rules governing the passage of title can vary depending on the jurisdiction and the terms of the contract between the parties. However, some common methods of passing title include:

Delivery of goods: When the seller physically hands over the goods to the buyer, title usually passes to the buyer at that point.

Payment of price: When the buyer pays the full price for the goods, title usually passes to the buyer at that point.

Agreement between the parties: The parties may agree in advance on when title will pass, such as when the goods are shipped, when they are received, or at some other specific point in time.

It's important to note that the passage of title is different from the transfer of possession. Possession refers to physical control of the goods, while title refers to legal ownership. In some cases, possession of the goods may pass before title does, such as when the buyer takes possession of goods before paying for them.

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