an improvement team has just conducted a kano analysis of customer requirements. which category should they address first?

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Answer 1

An improvement team has just conducted a Kano analysis of customer requirements. The category they should address first depends on the results of the analysis.

A Kano analysis is a customer satisfaction tool used to prioritize customer requirements. It classifies customer requirements into three categories: must-haves, satisfiers, and delighters. Must-haves are basic requirements that customers expect as a minimum standard, such as good quality and reliability. Satisfiers are requirements that increase customer satisfaction but are not critical, such as a wide range of colors or sizes. Delighters are unexpected features or benefits that customers love and can differentiate a product or service from competitors, such as personalized service or free upgrades.

If the improvement team finds that there are customer requirements that fall under the must-have category, they should address those first. Must-haves are non-negotiable and critical to the success of the product or service. Ignoring must-haves can lead to customer dissatisfaction and negative feedback, which can harm the reputation and profitability of the company.

Once the must-haves are addressed, the improvement team can move on to the satisfiers and delighters. Satisfiers can increase customer loyalty and retention, while delighters can create a competitive advantage and generate positive word-of-mouth.

In conclusion, the category that the improvement team should address first after conducting a Kano analysis of customer requirements is the must-haves. By addressing must-haves, the team can ensure that the basic expectations of the customers are met, leading to customer satisfaction and loyalty. Then, they can focus on satisfiers and delighters to exceed customer expectations and differentiate their product or service from competitors.

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Related Questions

If the account is interest bearing, how would you account for the interest when you reconcile your account?

1. subtract the interest from your running balance

2. add the interest to your running balance

3. forget about it since it is probably a small amount

4. keep a separate entry for interest

Answers

Answer:

the answer is 1 I do in fact think

The account for the interest when you reconcile your account is subtract the interest from your running balance Option(1) is correct. Stores have filled unequivocally as of late, despite the fact that there has been no development in interest-bearing protections.

What is Interest Bearing?

An interest-bearing record is a kind of financial balance that pays the client an interest rate in return for them storing their cash at the bank.

The return and interest rate offered will change by bank and rely upon the record agreements. They can likewise change over the long run. There are various reasons you ought to open an interest-bearing record.

Not exclusively will you bring in cash from your reserve funds, yet you can keep it where you will not be enticed to spend it. It's dependably really smart to set aside cash and keeping one or even a few records that procure you interest is a shockingly better thought.

Families contribute around two-fifths of their monetary resources in interest-bearing resources. These resources are prevalently held straightforwardly in stores and furthermore through superannuation and other venture reserves.

Therefore Option(1) is correct.

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Conduct online research on different types of cover letters. Observe the cover letters and list the strong points of each cover letter. Based on the observations of different cover letters, create a cover letter of your own, assuming that you are applying for a company of your choice.

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Answer:

the investigation of encyclopedia in the photosynthesis of America

Explanation:

The water flies ontop the bridge challenge to them

outline 2 advantages to H&H of using secondary market research​

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Answer:

Explanation:
It provides quick information and factual background perspectives
It is less expensive and affordable

the catalyst for the market revolution was a series of innovations in

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The innovation of Transportation and Communication act as catalyst for Market Revolution in the 18th Century.

The term "Market Revolution" describes a fundamental transformation to the U.S. economy in the 18th and 19th Century as a result of widespread mechanization of industry and the expansion of various domestic and foreign economic markets.

The revolution brought about an explosive economic growth and new personal wealth in the country.

The impact of the transportation and communication industry brought about the increased improvement in Market Revolution because its speed and lowered the expense of commerce during the period.

Therefore, in conclusion, the Transportation and Communication are the catalyst for the Market Revolution.

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The next time you need to make a choice, your brain will use what what method?

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Answer:

Imagine you have just flicked a lighter. If you don’t see the flame, you will naturally try a second time. If after the second attempt it does not strike a flame, you will repeat your action again and again until it does. Eventually, you’ll see the flame and you’ll know that your lighter works. But what if it doesn’t? How long are you going to flick the lighter until you decide to give up?

Our everyday life is full of such decision dilemmas and uncertainty. We constantly have to choose between options, whether we make the most ordinary decisions – should I continue flicking this lighter? – or life-changing choices – should I leave this relationship? We can either keep on doing what we are already used to do, or risk unexplored options that could turn out much more valuable.

Some people are naturally inclined to take more chances, while others prefer to hold on to what they know best. Yet being curious and explorative is fundamental for humans and animals to find out how best to harvest resources such as water, food or money. While looking at the Belém Tower – a symbol of Portugal’s great maritime discoveries – from my office window, I often wonder what drives people to explore the unknown and what goes on in their brains when weighing pros and cons for trying something new. To answer these questions, together with Dr. Zachary Mainen and his team of neuroscientists, we investigate how the brain deals with uncertainty when making decisions.

Explanation:

It is well known that the decision-making process results from communication between the prefrontal cortex (working memory) and hippocampus (long-term memory). However, there are other regions of the brain that play essential roles in making decisions, but their exact mechanisms of action still are unknown.

Suppose you are the owner of a firm. You've optimized and determined that the cost function is as follows: C(Y) = 3000 + 0.5Y^2 - 20Y.
a) What are the fixed costs?
b) What are the operating (variable) costs?
c) At which quantity are operating (variable) costs minimized?
d) At which quantity are average costs minimized?

Answers

a) fixed cost= 3000

b) operating (variable) costs=0.5Y^2 - 20Y

c) operating (variable) costs minimized at 20

d)  average costs minimized at 16.07

a) The fixed costs are the costs that do not change with the level of output (Y). In the given cost function C(Y) = 3000 + 0.5Y^2 - 20Y, the fixed costs are 3000.

b) The operating (variable) costs are the costs that change with the level of output (Y). In the given cost function, the operating costs are 0.5Y^2 - 20Y.

c) To find the quantity at which operating costs are minimized, we need to take the derivative of the operating costs with respect to Y and set it equal to zero:

d(0.5Y^2 - 20Y)/dY = Y - 20
Set the derivative equal to zero:
Y - 20 = 0
Solve for Y:
Y = 20

So, operating costs are minimized at a quantity of 20.


d) To find the quantity at which average costs are minimized, we first need to find the average cost function:

Average Cost (AC) = C(Y)/Y = (3000 + 0.5Y^2 - 20Y)/Y

Next, we take the derivative of the average cost function with respect to Y and set it equal to zero:

d(AC)/dY = (0.5Y^2 - 20Y - 3000)/Y^2 = 0
Multiply by Y^2 to remove the denominator:
0.5Y^2 - 20Y - 3000 = 0

Solve for Y using the quadratic formula:

Y = (-b ± √(b² - 4ac))/(2a) = (20 ± √(20² - 4(0.5)(-3000)))/(2(0.5))
Y ≈ 16.07

At a quantity of approximately 16.07, average costs are minimized.

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2) How is the internet most commonly used by consumers?

A) electronic banking

B) online shopping

C) selling a house

D) printing contracts

Answers

Answer: B

Explanation:

B) Online shopping is the most common use of the internet by consumers. With the growth of e-commerce platforms and the convenience of online shopping, more and more consumers are using the internet to purchase products and services. Electronic banking is also a common use of the internet by consumers, but it comes in second after online shopping. Selling a house and printing contracts are less common uses of the internet by consumers, as these activities typically require more specialized tools and knowledge beyond just accessing the internet.

plz help if ur good at taxes

plz help if ur good at taxes

Answers

Answer:

pay: 73,300

income tax: 73,300*0.37 = 27,121

EI: 73,300*0.0173=1,268.09

CPP: 2,590

Yearly Pay will be 73,300-27,121-1,268.09-2,590 = $42,320.91

Weekly pay (paycheck) = 42320.91/52 = $ 813.86

Explanation:

What are some reasons that a bank statement might not match a cash balance of a business's records? Choose all answers that are correct.

Question 1 options:

posted payments on credit cards


bank errors


outstanding deposits


service charges


recorded checks


outstanding checks

Answers

Answer:

outstanding deposits, outstanding checks, posted payments on credit cards

Explanation:

Bank errors, Outstanding Deposits, Service Charges, and Outstanding checks are some reasons that a bank statement might not match the cash balance of a business's records. The correct options are B, C, D, and F.

What information does a bank statement provide?

Name, address, account number, and bank branch information are all listed on bank statements for account holders. Additionally, a summary table that displays the statement's time frame, opening and closing bank balances, deposits made to the account, refunds, and cash withdrawals is included. In addition, fines levied by your bank as well as declined or canceled payments will appear on your statements.

Differences between the two records could be the result of Deposits in transit: The firm may have received cash or cheques, but the bank may not have yet recorded them. Outstanding checks are ones that have been issued but have not yet been processed. Bank service fees: Banks frequently deduct service fees.

Thus, the ideal options are B, C, D, and F.

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this is actually Service Marketing lesson.
4. While many companies try to build a strong long lasting relationship with their customer, some companies decide to end relationship with their customer. Give your explanation, in what situations it

Answers

In service marketing, companies often aim to establish strong and long-lasting relationships with their customers. However, there are situations where companies may decide to end a relationship with a customer.

Here are a few explanations for why this might occur:
1. Misconduct or violation of policies: If a customer engages in misconduct, such as abusive behavior towards employees or violation of company policies, the company may choose to terminate the relationship. This ensures a safe and respectful environment for both customers and employees.
2. Non-payment or non-compliance: If a customer consistently fails to make payments for the services received or fails to comply with agreed-upon terms and conditions, the company may decide to end the relationship. This helps maintain financial stability and fairness for both parties.
3. Incompatibility or irrelevance: Sometimes, a customer's needs or preferences may change, making the company's services no longer relevant or compatible. In such cases, it may be more beneficial for both the customer and the company to end the relationship and allow the customer to seek services that better meet their current needs.
4. Legal or regulatory reasons: If a customer is involved in illegal activities or violates regulations, the company may be required by law or regulatory bodies to terminate the relationship to avoid legal consequences or reputational damage.
It is important to note that companies should handle the termination of a customer relationship with care, ensuring open communication, and providing appropriate notice whenever possible. By doing so, companies can maintain their reputation and uphold ethical standards in the service industry.

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Which of the following is not one of the flaws of the 1999 Disinflation and Stabilization Program?
a. it completely disregarded the famous impossible trinity,the coexistence of free capital mobility, pegged exchange rate, and monetary policy.
b. it overestimated the role of forein direct investments
c. the targeted pace of disinflation
d. in addition to targeting the exchange rate, it set specific inflation targets.

Answers

The statement that is not one of the flaws of the 1999 Disinflation and Stabilization Program is: b. it overestimated the role of foreign direct investments.

The other statements (a, c, and d) highlight actual flaws of the program based on the given information. However, the statement in option b is not specifically mentioned as a flaw of the program. It is important to note that the absence of a flaw in this particular statement does not necessarily imply that foreign direct investments were accurately assessed or played a significant role in the program.

The flaws mentioned in options a, c, and d are more directly tied to the program's shortcomings. These flaws include disregarding the impossible trinity, issues with the targeted pace of disinflation, and the potential limitation of setting specific inflation targets alongside exchange rate targeting.

Therefore, the statement in option b is the one that is not presented as a flaw of the 1999 Disinflation and Stabilization Program based on the given information.

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Last year, you purchased a stock at a price of $52.00 a share. Over the course of the year, you received $1.70 per share in dividends and inflation averaged 2.2 percent. Today, you sold your shares for $56.60 a share. What is your approximate real rate of return on this investment?

Answers

Answer:

9.915 %

Explanation:

Rate of return = ($56.6 - $52 + $1.70)/ $52 * 100

Rate of return = 0.121154 * 100

Rate of return = 12.115%

Inflation = 2.2 %

Real rate of return = 12.115% - 2.2%

Real rate of return = 9.915 %

Jessi has received a loan to start her new bakery. She wants to make sure that she spends the money wisely, getting all of the machinery, tools, and ingredients that she will need to make her bakery a success. What should Jessi make FIRST to make to make sure to manage her money so that she prioritizes what she needs for her bakery?


buying plan


sales forecast


profit margin


investment

Answers

Since Jessi has received a loan to start her new bakery, and he wants to make sure that she spends the money wisely, getting all of the machinery, tools, and ingredients that she will need to make her bakery a success. What she should make FIRST to make sure to manage her money so that she prioritizes what she needs for her bakery is a "buying plan" (Option A)

What is the definition of a "Buying Plan"?

A buying plan, sometimes known as a buying club, is a sort of plan that obligates a buyer to purchase products on a fixed timetable, to acquire items that a seller may deliver without warning, or to pay membership fees in exchange for the right to purchase at a supposedly discounted price.

Goods planning and procurement is a systematic strategy used by retailers to predict merchandise inventory requirements and negotiate the best terms with suppliers.

Typically, retailers employ a centralized buyer or team of buyers that supervise the chain's purchasing process. They may have additional local or regional merchandise managers that supervise merchandise implementation in stores.

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___________________ is a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a premium.

Answers

Insurance is a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a premium.

Insurance serves as a risk management tool, where individuals or organizations transfer the financial burden of potential losses to an insurance company in exchange for regular premium payments. The insurance company pools the premiums from policyholders and uses them to pay out claims when covered events occur. It provides individuals and businesses with protection against various risks, such as property damage, liability, health issues, accidents, or even death. Insurance policies outline the terms, coverage limits, and conditions under which compensation will be provided, providing peace of mind and financial security to policyholders.

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What adjustments are made to net income to arrive at operating cash flows in the operating section of the statement of cash flows

Answers

Answer:

Adjustments of Non-Cash items and Changes in Working Capital items

Explanation:

Cashflow Statement shows the movement in Cash and Cash equivalent balance during the reporting period. Net Income is not a Cashflow item, however this can be reconciled to Cashflow amount by adjusting it by Non-Cash items and Changes in Working Capital items. This is done when the Cashflow statement is prepared using the Indirect Method.

1- Provide chart with brief explanation for Sales Growth for
Samsung from 2019 to 2021

Answers

Samsung, a global technology company, operates in various sectors, including consumer electronics, mobile devices, semiconductors, and more.

Over the years, Samsung has experienced fluctuations in its sales growth influenced by market conditions, competition, and product performance.
2019: In 2019, Samsung faced challenges due to slowing global smartphone sales, intensified competition, and a decline in memory chip prices. However, it still managed to achieve overall sales growth, driven by its diverse product portfolio, strong brand reputation, and market presence.
2020: The year 2020 was marked by the global COVID-19 pandemic, which had significant effects on various industries, including consumer electronics. Samsung experienced some impact due to supply chain disruptions and reduced consumer spending. However, the increased demand for home appliances, laptops, and other work-from-home essentials partially offset the decline in smartphone sales.
2021: As of September 2021, Samsung's sales growth has been recovering, benefiting from the gradual economic rebound and increased consumer spending. The company has introduced new flagship smartphones, such as the Samsung Galaxy S21 series, and has continued to innovate in areas like 5G technology, foldable phones, and connected devices.

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Politics is sort of like a game. And the best gamer is great at manipulating the rules.

Answers

Politics is about making agreements between people so that they can live together in groups such as tribes, cities, or countries. In large groups, such as countries, some people may spend a lot of their time making such agreements.

You are taking a $5000 loan. You will pay it back in four equal amounts, paid every 6 months starting 5 years from now. The interest rate is 12% compounded semiannually. Calculate: The effective interest rate The amount of each semiannual payment The total interest paid

Answers

Answer:

Following are the solution to the given point:

Explanation:

Calculating the value of the effective interest rate:

Formula:

\(\text{Effective interest rate} =\frac{\text{annual nominal rate of interest}}{\text{compound year}}\)

                                  \(=\frac{12}{2} \\\\ =6\%\)

Calculating the value of Effective annual rate of interest:

\(=(1+ \text{The effective rate})^{\text{(compound number )}} -1\)

\(=(1+0.06)^2 -1\\\\=(1.06)^2 -1\\\\=1.1236-1\\\\=0.1236\\\\=12.36 \%\)

Calculating the Amount in each semiannual payment:

\(= 5000 \times (\frac{F}{P}, 6\% ,9) \times (\frac{A}{P}, 6\%,4)\\\\= 5000 \times 1.689479 \times 0.288591\\\\= 2437.85\)

Calculating the value of the total interest paid:

\(= 2437.85 \times 4 - 5000\\\\= 9751.40-5000\\\\ = 4751.40\)

positive outcomes of entrepreneurship in marketplace

Answers

Answer: New and improved offerings, products or technologies from entrepreneurs enable new markets to be developed and new wealth created. Additionally, the cascading effect of increased employment and higher earnings contribute to better national income in form of higher tax revenue and higher government spending. Entrepreneurship and Innovation minors will be able to sell themselves and their ideas. Students master oral and visual presentation skills and establish a foundation of confidence in the skills necessary to cause others to act. Entrepreneurship and Innovation minors will be able to find problems worth solving. Economic growth. The bottom line of vibrant entrepreneurialism is that it creates wealth: for the entrepreneur, for the people that are employed as a result and for the local economy. ... Entrepreneurs boost economic growth by introducing innovative technologies, products, and services. Increased competition from entrepreneurs challenges existing firms to become more competitive. Entrepreneurs provide new job opportunities in the short and long term.

Hope this helps....... Stay safe and have a Merry Christmas!!!!!!! :D

For tax-reporting purposes, qualified dividends are considered to be what type of income? A) Phantom. B) Passive. C) Portfolio. D) Earned

Answers

For tax-reporting purposes, qualified dividends are considered to be (c) portfolio income.

Dividends are payments made by a corporation to its shareholders, usually as a distribution of profits. The tax treatment of dividends depends on whether they are classified as qualified or nonqualified.

Qualified dividends are dividends that meet certain requirements set by the Internal Revenue Service (IRS). In general, to be considered qualified, dividends must be paid by a U.S. corporation or a qualified foreign corporation, and the shareholder must have held the stock for a certain period of time (usually at least 60 days for common stock, or 90 days for preferred stock).

Qualified dividends are taxed at the same rate as long-term capital gains, which is generally lower than the tax rate for ordinary income. This makes them a particularly attractive form of income for investors.

Portfolio income is income generated from investments, such as dividends, interest, and capital gains. This is in contrast to earned income, which is income from wages, salaries, and self-employment. Passive income, on the other hand, generally refers to income that is earned without active involvement, such as rental income or royalties.

In summary, for tax-reporting purposes, qualified dividends are considered to be portfolio income, which is income generated from investments such as dividends, interest, and capital gains.

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What law requires businesses to communicate more openly about the hazards associated with the materials they use and produce and the wastes they generate

Answers

Answer:

Occupational safety and health act.

Explanation:

Occupational safety and health act is a set of law put together to ensure a standard for a safe and healthy working environment for employees and an assurance of workplace safety .

One of the guidelines to a safe working environment is the requirement that businesses should communicate more openly about associated hazards with the materials they use and produce and the waste they generated as well so that every employee will have a good understanding of related potential hazards and will be careful in complying with the safety measures in place to prevent occurrence.

what are the three different kinds of ads?​

Answers

Answer:

His three types of ad include Direct Response Ads, Trust Ads and Demand Enhancement Ads.

Explanation:

Go to google

Let's say you invested in WXYZ Corp. beginning in 2018 , and that the firm's return was 3% in 2018,9% in 2019,−11% in 2020,21% in 2021 , Then what is the variance of the returns?

Answers

Answer:

The variance of the returns for the years 2018 to 2021 is approximately 96.81%.

Explanation:

To calculate the variance, we first find the average return by summing the returns for each year and dividing by the total number of years. In this case, the average return is 5.5%. Next, we calculate the squared difference between each year's return and the average return. We square the differences and sum them up to obtain the sum of squared differences. The sum of squared differences is then divided by the number of years minus one to calculate the variance, which is approximately 96.81%.

Understanding the variance of returns is important in assessing the volatility or risk associated with an investment. It measures the dispersion of returns around the average return, providing insight into the fluctuation of investment performance over time.

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this shows a lender, if you have a good track record of paying debts. A. loan B.profit planning C. SBA D. credit rating

Answers

Answer:

The big three C's – Credit, Capacity, and Collateral – are really the drivers how lenders determine who gets a loan, how much they'll loan, and what the interest charge will be.

kathy is performing the role of

Answers

I dont know what role but i hope its good for Kathy! GOOD LUCK KATHY YOU GO GURLL

I need help!

The management of a large hotel in your country is considering ways of increasing room occupancy during the five off-peak months of the year. The hotel has very good leisure facilities, including a spa with heated indoor pool and beauty treatments. It has a very large room that is only used for wedding receptions about 30 times during the year. The hotel's restaurant has a very good reputation for food quality and providing value for money.

Develop a marketing strategy that might be used by the hotel to increase room occupancy during the five off - peak months of the year.​

Answers

Answer:

For the off-peak months of the year, the best marketing strategy would be a combination of offering lower prices, and an increased spending in advertising.

The lower prices can attract potential customers who are otherwise unwilling to go to the hotel during the off-peak period, and the increased spending in advertising can attract more customer, enlarging the potential customer base, or customer pool.

How is communism produced ?

Answers

Communism, political and economic doctrine that aims to replace private property and a profit-based economy with public ownership and communal control of at least the major means of production (e.g., mines, mills, and factories) and the natural resources of a society. Communism is thus a form of socialism—a higher and more advanced form, according to its advocates. Exactly how communism differs from socialism has long been a matter of debate, but the distinction rests largely on the communists’ adherence to the revolutionary socialism of Karl Marx.

i am not sure if that is going to answer your question but that’s the best i could do. have a good day

what is medium level profession​

Answers

Medicine,agriculture,finance,tourism,teaching public services are the sectors of profession. In every field ,professions are of basic,medium and high levels.for e.g. , assistant health workers (A H W) are the basic level human resources while health assistants (HA)are medium level professionals.
Hope it helps :)

is 6 ft greater than 72 inches

Answers

No, 6ft=72in. There the same.
They are the same because 1 foot is 12 inches and 12 inches times 6 equals 72

3.5. In a public limited company, the losses are
borne by the
(A) staff
(B) directors
(C) community
(D) shareholders​

Answers

Answer: D

Explanation: Had this test before

Answer:

d

Explanation:

]

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